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Wednesday, 26th October 2011

Nearly One-Fourth of Companies Provide Customer Service via Facebook

By Africa S. Hands

From the press release:

A new study released today by MarketTools, Inc. revealed that 23 percent of companies provide customer service and support on Facebook, with 12 percent providing customer service and support via Twitter.

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Africa S. Hands is an independent librarian with a focus on helping professionals understand and utilise social media and search engines through one-on-one tutorials and small group workshops. Africa tweets (@africahands) on resources of interest to information and higher education professionals.

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