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Friday, 22nd July 2011

OCLC Releases Report on Virtual Reference

By Africa S. Hands

From the press release:

A ground-breaking membership report from OCLC Research suggests that by transforming virtual reference (VR) service encounters into relationship-building opportunities, librarians can better leverage the positive feelings people have for libraries. This is critically important in a crowded online space where the biggest players often don’t have the unique experience and specific strengths offered by librarians.

Full story >>


Africa S. Hands is an independent librarian with a focus on helping professionals understand and utilise social media and search engines through one-on-one tutorials and small group workshops. Africa tweets (@africahands) on resources of interest to information and higher education professionals.

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