Home > ResourceBlog > Article

« All ResourceBlog Articles

 

Bookmark and Share   Feed

Friday, 1st October 2010

Legal: Online Databases: "Judiciary Assesses PACER Services"

From an Announcement on the PACER Web Site:

In 2009, the Judiciary initiated a year-long assessment of the electronic public access service. The study, conducted by an independent consulting firm, Pacific Consulting Group, was designed to assess PACER users' satisfaction with the service and to identify opportunities for new or expanded services.

Overall the assessment found a high level of satisfaction with PACER, with approximately 80% of users surveyed indicating they are "satisfied" or "very satisfied" with the service. One respondent from the legal sector commented, "PACER could be improved but I do find it to be a good and reliable system as is."

In addition to assessing satisfaction with the on-line component of PACER, users were asked to rate help-desk services provided by the PACER Service Center. While satisfaction was very high, over 95% of respondents who contacted the center during the study period indicated they are "satisfied" or "very satisfied" overall, the larger survey of PACER users showed that about one third of respondents were not aware that the PACER Service Center is available to provide help with PACER.

The remainder of the announcement list three improvements made since March, 2010 and says that more improvements and a new training initiative are planned.

Findings (27 Slides; PDF)
United States Courts Electronic Public Access Program
PACER Service Assessment
September 2010

Source: Administrative Office of the U.S. Courts

Views: 1982




« All ResourceBlog Articles

 

FreePint

FreePint supports the value of information in the enterprise. Read more »


FeedLatest FreePint Content:


  • Click to view the article Mini Review of Red Flag Alert
    Monday, 20th October 2014

    Developed in 2003 by Begbies Traynor Group Plc, Red Flag Alert is a database containing more than 7.5 million records on businesses in the UK from sole traders to quoted companies. With in-depth company reports, business monitoring and sales and marketing data, it is used by those in accounting, law and property and can help anyone needing reliable UK company data.

  • Click to view the article Product Review of the InfoDesk Suite (Value - Competitors, Development & Pricing)
    Monday, 20th October 2014

    In the final part of her review of the InfoDesk suite of products for information management and current awareness knowledge tasks, Constance Ard reflects on the value the products offer users, setup requirements, and delves into product development plans. She also gives her view on competitive products.

  • Click to view the article Product Review of NewsEdge.com (Sources - Content & Coverage)
    Monday, 20th October 2014

    In the second part of his review of NewsEdge.com, Chris Porter considers how the news management tool curates, groups and presents content. He looks at sources by geographic region, content language and type, and describes archive searching options. North American sources are covered along with those from Europe; around 14% of sources relates to Asian countries and a similar proportion of the total are global in nature. An impressive range of language sources is included.

  • ... more ...

All FreePint Content »
FreePint Topics »


A FreePint Subscription delivers articles and reports that support your organisation's information practice, content and strategy.

Find out more and order a FreePint Subscription by visiting the
completing our online form: Subscription Order page.


FreePint Testimonials

"First of all, let me thank you for your time in reviewing PharmaCircle. We certainly appreciate your effort, comments and professionalism. We ..."

Read more testimonials and supply yours »






 

 
 
 

Register

Register to receive the free ResourceShelf Newsletter, featuring highlighted posts.

Find out more »

Article Categories

All Article Categories »

Archive

All Archives »