Home > ResourceBlog > Article

« All ResourceBlog Articles

 

Bookmark and Share   Feed

Monday, 20th September 2010

New Research Paper: "How Does Search Behavior Change as Search Becomes More Difficult?"

Fascinating Read!!!

This paper was written by two current Google researchers and a former intern Anne Aula, Rehan M. Khan, and Zhiwei Guan). It won Best Paper at the 2010 Conference on Human Factors in Computing Systems in Atlanta.

Access the Complete Paper (10 pages; PDF)

From the Abstract:

Search engines make it easy to check facts online, but finding some specific kinds of information sometimes proves to be difficult. We studied the behavioral signals that suggest that a user is having trouble in a search task. First, we ran a lab study with 23 users to gain a preliminary understanding on how users’ behavior changes when they struggle finding the information they’re looking for. The observations were then tested with 179 participants who all completed an average of 22.3 tasks from a pool of 100 tasks. The large-scale study provided quantitative support for our qualitative observations from the lab study. When having difficulty in finding information, users start to formulate more diverse queries, they use advanced operators more, and they spend a longer time on the search result page as compared to the successful tasks. The results complement the existing body body of research focusing on successful search strategies.

[Clip]

Our experience observing hundreds of users in field and usability lab studies suggest that even highly skillful searchers sometimes struggle trying to find the information they're looking for. When that happens, searchers often try a number of different queries, they get frustrated, and finally, they give up and decide to find the information some other way (e.g., asking a friend).

Access the Complete Paper (10 pages; PDF)

Sources: U. of Washington (via Google Research Blog)


Category:

Views: 4912




« All ResourceBlog Articles

 

FreePint

FreePint supports the value of information in the enterprise. Read more »


FeedLatest FreePint Content:


  • Click to view the article Making Your Intranet Unusable
    Friday, 24th October 2014

    James Mullan has written a number of FreePint articles about some of the tools and techniques you can use to make your intranet more effective. Now in what some people might think is a cruel twist of fate, he's decided to look at some of the ways in which you can make your intranet unusable.

  • Click to view the article Assessing the Credibility of Crowdsourced Content
    Friday, 24th October 2014

    Libby Trudell investigates the role of crowdsourcing in enterprise information. She defines the term, provides an overview of quality control and gives some examples of crowdsourced research services in areas from company data to intellectual property. Finally she identifies key questions to ask if you are incorporating such resources into your research portfolio.

  • Click to view the article InfoDesk Eases the Push of Relevant Real-Time Content
    Friday, 24th October 2014

    InfoDesk is a content integration and information management solution company with an emphasis on current awareness content delivery. The company defines itself as content neutral, meaning it will integrate any electronic content to provide organisations with a custom search and content delivery system that makes the most of their information assets.

  • ... more ...

All FreePint Content »
FreePint Topics »


A FreePint Subscription delivers articles and reports that support your organisation's information practice, content and strategy.

Find out more and order a FreePint Subscription by visiting the
completing our online form: Subscription Order page.


FreePint Testimonials

"Loved it. Very impressed. It was great. A very high calibre event. The people participating were of a very high calibre. Felt that the topics ..."

Read more testimonials and supply yours »






 

 
 
 

Register

Register to receive the free ResourceShelf Newsletter, featuring highlighted posts.

Find out more »

Article Categories

All Article Categories »

Archive

All Archives »