Home > ResourceBlog > Article

« All ResourceBlog Articles

 

Feed

Monday, 20th September 2010

New Research Paper: "How Does Search Behavior Change as Search Becomes More Difficult?"

Fascinating Read!!!

This paper was written by two current Google researchers and a former intern Anne Aula, Rehan M. Khan, and Zhiwei Guan). It won Best Paper at the 2010 Conference on Human Factors in Computing Systems in Atlanta.

Access the Complete Paper (10 pages; PDF)

From the Abstract:

Search engines make it easy to check facts online, but finding some specific kinds of information sometimes proves to be difficult. We studied the behavioral signals that suggest that a user is having trouble in a search task. First, we ran a lab study with 23 users to gain a preliminary understanding on how users’ behavior changes when they struggle finding the information they’re looking for. The observations were then tested with 179 participants who all completed an average of 22.3 tasks from a pool of 100 tasks. The large-scale study provided quantitative support for our qualitative observations from the lab study. When having difficulty in finding information, users start to formulate more diverse queries, they use advanced operators more, and they spend a longer time on the search result page as compared to the successful tasks. The results complement the existing body body of research focusing on successful search strategies.

[Clip]

Our experience observing hundreds of users in field and usability lab studies suggest that even highly skillful searchers sometimes struggle trying to find the information they're looking for. When that happens, searchers often try a number of different queries, they get frustrated, and finally, they give up and decide to find the information some other way (e.g., asking a friend).

Access the Complete Paper (10 pages; PDF)

Sources: U. of Washington (via Google Research Blog)


Category:

Views: 4928




« All ResourceBlog Articles

 

FreePint

FreePint supports the value of information in the enterprise. Read more »


FeedLatest FreePint Content:


  • Click to view the article Niche Data Visualisation Tools - FreePint for Biopharma
    Friday, 21st November 2014

    Ashish Shukla looks at three recent product reviews and how Cortellis, Innography and Digimind Social perform in terms of allowing information managers to slice and dice data and obtain intuitive visual outputs.

  • Click to view the article Sell Side of News Part 2 - Today's Competitive Landscape
    Friday, 21st November 2014

    Best options for current awareness when using licensed news content, plus other options such as workflow tools and DIY are under scrutiny in the second part of Robin Neidorf's article on "the sell side of news" with commentary on providers such as Cision, Meltwater and Moreover Newsdesk.

  • Click to view the article Is Facebook Moving Inside the Enterprise?
    Thursday, 20th November 2014

    For a long time there has been discussion around when and how Facebook will build a version of the social networking site that could be used within organisations. The benefits of this are clear, not just for Facebook, but also for organisations, many of whom are already taking advantage of enterprise social networks to enable content creation and collaboration. However, there are a number of issues that Facebook and organisations need to think about before they deploy Facebook At Work.

  • ... more ...

All FreePint Content »
FreePint Topics »


A FreePint Subscription delivers articles and reports that support your organisation's information practice, content and strategy.

Find out more and order a FreePint Subscription by visiting the
completing our online form: Subscription Order page.


FreePint Testimonials

"FreePint pulls together everything you need as an information professional. If there were no FreePint we would probably have to go to a number ..."

Read more testimonials and supply yours »






 

 
 
 

Register

Register to receive the free ResourceShelf Newsletter, featuring highlighted posts.

Find out more »

Article Categories

All Article Categories »

Archive

All Archives »