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Tuesday, 24th August 2010

"Ask Scotland" Goes Live: A New Virtual Reference Service (E-Mail and Chat)

From the CILIP (Chartered Institute of Library and Information Professionals) MMIT (Multimedia Information and Technology) Group Blog:

Ask Scotland is a new online reference service managed by the Scottish Library and Information Council (SLIC) and launched today by author/presenter Neil Oliver. Questions submitted via the online enquiry form (on what has to be said is a very nice, clean website design) are answered by qualified librarians within a 48 hour timeframe. Thereís also a live chat option to ask questions in real-time.

The new website also links to the Scotlandís Information Tool, complete with interactive map to direct people to their nearest library service.

Hat Tip: CILIP's MMIT




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