Today, the Federal Communications Commission launched new digital tools -- the Consumer Broadband Test and the Broadband Dead Zone Report -- that allow consumers to test their broadband service and report areas where broadband is not available.
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The Consumer Broadband Test measures broadband quality indicators such as speed and latency, and reports that information to consumers and the FCC. The mobile version -- the FCC’s first mobile app -- is available through the Apple and Android app stores. The fixed version is available at www.broadband.gov. [it does require Java.] Two popular broadband testing tools are used in this beta version -- the Ookla, Inc. Speed Test and the Network Diagnostic Tool (NDT) running on the Measurement Lab (M-Lab) platform. In the future, the FCC anticipates making additional broadband testing applications available for consumer use. The Commission does not endorse any specific testing application.
The Broadband Dead Zone Report enables Americans to submit the street address location of a broadband “Dead Zone” where broadband is unavailable for purchase. The Broadband Dead Zone Report form is available on www.broadband.gov. Consumers can also submit availability information by e-mail to fccinfo@fcc.gov. Those who lack online access can call the FCC at 1- 888-CALL-FCC (TTY: 1-888-TELL-FCC), send a fax to 1-877-627-7460, or mail the information to:
Federal Communications Commission Consumer & Governmental Affairs Bureau
ATTN: Broadband Dead Zone Reporting
445 12th Street, SW
Washington, D.C. 20554
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