Receive the weekly sampler of posts and "Resource of the Week".
Subscribe »

Enter your
email address:

My Account »


Bookmark and Share

Testimonial?
If you find ResourceShelf useful, please supply a testimonial »








Home > ResourceBlog > Article

« All ResourceBlog Articles

 

Bookmark and Share   Feed

Wednesday, 27th January 2010

Milestones: OCLC's QuestionPoint Passes Five Millionth Question

From the Announcement:

At 7:38 p.m. local time on November 10 in St. Lucia, Australia, a student at the University of Queensland posed this question to the library: “The text Sports Coaching Cultures: From Practice to Theory by Jones, Armour, and Protrac is no longer available as an e-book ... Does the library intend to re-new its subscription?” The question might have been asked from the student’s dormitory room, home kitchen, or even the floor of the library!

Whatever the location, we know it wasn’t at the reference desk because the question was posed via a form on the library’s Web site, and the form was then e-mailed to the library via the QuestionPoint service. Within 20 minutes, the student had an e-mailed answer from a librarian with instructions, which he could either print out or save to his laptop, on where to find a print version or request a loan.

The 5 millionth question illustrates one of the convenient, often-used features in QuestionPoint: the ability to refer a question to a person who does not have a QuestionPoint account. In this case, the question was referred to electronic resources staff at the library, to answer the student’s question about subscription renewal.

The University of Queensland Library has been a QuestionPoint member using the chat service since early 2003. In April 2008, library staff added the webform e-mail service of QuestionPoint. By the end of 2008, the library had handled nearly 4,100 questions via QuestionPoint, and by the end of 2009 that had increased to over 7,400 questions per year. Although the 5 millionth question came through the webform e-mail service, more than half of the library’s QuestionPoint transactions are live chats, and all of those are now through the QuestionPoint widget, Qwidget.

Source: OCLC


Category:

Views: 509




blog comments powered by Disqus

« All ResourceBlog Articles

 

Read about the FreePint FamilyFreePint Family

A family of resources to help information workers be more effective, raise the value of information in their organisations and contribute to success. Read more »


FeedLatest Family Articles:


Click to view the article Quilting big data threads
Thursday, 24th May 2012

Recently I have found myself cooing over visualisation maps (and heat maps) of health and well being resources. The content rich data is overlayed with mapping technologies, and some interesting themes and patterns are emerging.


Click to view the article The fallacy of information overload
Wednesday, 23rd May 2012

A lot of the talk around social media in the last year has been around information overload. Social media has provided us with new and exciting ways to create content. But it has also meant learning new ways to manage and engage with social media tools. Are we teetering on the edge of an information overload precipice?


Click to view the article Information overload: fact, fantasy or filter failure?
Wednesday, 23rd May 2012

Information overload is a figment of your imagination. Or a failure of your filter. Or a symptom of your technological submissiveness. Depends on who you ask.


Click to view the article Newsdesk: tracking millions of pieces of information a day
Tuesday, 22nd May 2012

What if you had to sort through 3.5 million articles and social media posts a day and try to pull out the most relevant items for your organisation? What if you then had to cobble it all together into something readable for your top groups and executives in your organisation?


Click to view the article Alacra Compliance adds managerial oversight
Tuesday, 22nd May 2012

Alacra Compliance saves time by aggregating information from both free and fee-based sources and enabling users to conduct an accurate federated search across these sources (coined “simultaneous search” by Alacra).


All Family Articles »
Family Articles by Category »


Tell us what you're working on,
and we'll talk to you about how FreePint can help »


FreePint Family Testimonials

"Fabulous resource to learn of unique tools and insights. Very useful." Manager, Futures and Forecasting, Virginia, USA

More testimonials »






Subscribe

Subscribe to the ResourceShelf Newsletter and receive the weekly sampler of posts and Resource of the Week.

Find out more »

ResourceShelf sponsored by:

Article Categories

All Article Categories »

Archive

All Archives »