The British Library has selected Capgemini UK to design and implement a new system for its website to help improve its online ordering services. Integration of disparate existing systems will be key to the project.
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Bob Aspey, IRMDS programme manager at the British Library, said: “The objective is to integrate everything into a single platform, and to modernise the platform. Many of the systems are over 10 years old and are rather inflexible.”
“The most important benefit is that it [the new system] will allow us to offer a better service to our customers. There will be a more simple ordering process. A customer will be able to go onto a catalogue, do a search, identify items they want and put it into an online shopping basket.”
He added: “There will also be improved and earlier pricing information and customers can track the ordering process. At the moment, although you can specify the level of service you need, you have very little information about availability and progress about the order.”
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In recent years, the Library implemented a customer relationship management (CRM) system that combined the information on its 37 databases into one system.
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