The eYouGuide explains the concrete rights of European consumers surfing the web or shopping online, thanks to 25 years of EU consumer protection rules. Also when online, European consumers have a right to:
- clear information about prices and conditions before making a purchase;
- decide if and how their personal data is treated;
- delivery sent in 30 days after purchase;
- a "cooling-off" period of at least 7 working days after purchase during which they can change their mind;
- a minimum 2 year guarantee on products purchased;
- protection against rogue vendors, unfair contractual terms and commercial practices.
Consumers can be sure that all these rights apply on any website that ends with the suffix ".eu". Unlike websites ending with .com or .net, a website ending with .eu (the EU top level domain opened in 2006, now at 3 million sites, IP/09/536), must be registered by a person or company established in one of the 27 EU Member States and is subject to EU laws.
More about the .eu domain.
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