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Tuesday, 24th November 2009

Article: How to Be a Person: Tips and Tricks For Virtual Reference

Craig Anderson writes:

When a patron is unable or unwilling to trek all the way out to their nearest library, virtual reference gives them a means to contact a reference librarian without leaving his or her chair. Some libraries provide online chat services for their patrons, where they may converse with a reference librarian in real time. Recently, many libraries have also begun to experiment with three-dimensional virtual environments, such as Second Life or Yoville. These virtual worlds can help to restore the nonverbal cues that are often “lost in translation” by simulating a physical component to the reference interview. Online avatars can wave, smile, or even point to objects in the virtual world. Younger patrons might even respond more positively to a librarian avatar than to a real person, since these patrons are more used to interacting with others on multiplayer video games.

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Source: C&RL News


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