Software developed by European researchers allows citizens and local governments to exchange official documents over mobile phones. The software could help usher in the era of mobile government services and put an end to the tedium of queuing to collect official documents.
With the increased flow of workers and trade across the EU’s Member States, collecting the necessary documents to meet government requirements has become part of the rite of passage for many citizens.
Registered post is often the only means of securely sending documents between local, regional and national governmental bodies in different countries. It is expensive and time consuming. Often, citizens have to line up for hours at local offices just to collect the required forms, then line up again to submit them, and wait for the process to be completed.
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The software was designed to operate on existing public administrative networks and according to global standards for mobile web services. The software is open source, allowing it to be used freely by anyone who wants to adapt it for their specific needs.
Hoepner says the SWEB system is now available to other municipalities who want to use it for transmitting documents to citizens and businesses. SWEB could help enable governments to improve their administrative processes and their ability to respond to requests for documents across borders.
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