In the fourth of a series of reports regarding technology access in U.S. public libraries, the American Library Association (ALA) Office for Research & Statistics (ORS) is highlighting how public library technology supports public access and use of e-government information and resources. The issues brief draws from national data published in the Public Library Funding & Technology Access Study (www.ala.org/plinternetfunding).
“U.S. Public Libraries and E-Government Services” describes the increased use of online government information and services, the critical role of public libraries in helping provide access and assistance using these resources and the challenges that must be addressed to improve e-government at the local, state and federal level.
“Public libraries often are the only organizations within a community that can help individuals interact with government agencies and access e-government services,” said ALA Executive Director Keith Michael Fiels. “As more and more government information and services are becoming only available online, there is an urgent need for governments to collaborate with public libraries to provide e-government services that best meet community needs.”
Among the findings from the national study are:
+ 71 percent of libraries report they are the only source of free access to computers and the Internet in their community;
+ 80 percent of libraries report providing as-needed assistance with e-government services;
+ 61 percent of libraries report providing access to government information is one of the most critical Internet services they provide; and
+ Public libraries offer a number of training classes and/or as-needed assistance on a range of topics, particularly Internet use (92.8 percent), general computer skills (91.3 percent) and online Web searching (76.9 percent).
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