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Monday, 15th December 2008

Resource of the Week -- Federal Citizen Information Center: National Contact Center

Resource of the Week -- Federal Citizen Information Center: National Contact Center
By Shirl Kennedy, Senior Editor

We're all about saving time -- and not just this time of the year, when everybody is stretched and stressed. Next month, we'll have a new administration in Washington, DC. But the general structure of the government is really not going to change -- checks and balances, you know. Which is why you should bookmark the National Contact Center.

Here you can find:

  • Toll-free numbers for federal agencies, including many specialized hotlines, such as the USDA Food Safety and Inspection Service Meat and Poultry Hotline and the Small Business Administration's Small Business Answer Desk.
  • Links to telephone directories for members of Congress (including committees and subcommittees), Cabinet departments and other federal agencies.
  • The definitive collection of links to U.S. Government News/Press Release Websites Many -- if not most -- of these sites offer e-mail distribution services and/or RSS feeds. If you're interested in this type of information, you should also check out USA.gov's Government News page, which also links to you to blogs, podcasts, the Government RSS Library and more.
  • An online knowledgebase, via USA.gov, that contains frequently requested information -- e.g., how to apply for food stamps, what types of government grants are available, what's involved in getting a passport, and much more. There are currently more than 2,400 unique records in the knowledgebase.

Still can't find what you need? You can call or e-mail an information specialist -- or chat with one online.

The Federal Citizen Information Center is part of the U.S. General Services Administration, which is basically the federal government's centralized procurement agency and landlord -- and also the agency behind USA.gov.


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