The Commission has released its report on the top subject areas for consumer inquiries and complaints processed by the Consumer & Governmental Affairs Bureau (CGB) during the first and second quarters of calendar year 2007.
First Quarter
Consumer Inquiries. During the 1st quarter of this calendar year there was a 5.4% decrease in the total number of inquiries for all four reported categories from the fourth quarter of calendar year 2006. There was a slight (5%) increase in the number of Wireless inquiries received in the 1st quarter to 5,847. Amateur License Information and Service Issues related inquiries continue as the top Wireless categories this quarter with 91% (combined) of the inquiries for this category. Wireline inquiries decreased over 23% to 9,802 this quarter. Telephone Consumer Protection Act Issues was the primary contributor to the Wireline category representing 58% of the inquiries in this category. Radio and Television Broadcasting
inquiry receipts increased 23% to 5,228. Digital Television and Programming issues were ranked as the top Radio and Television Broadcasting inquiry categories this quarter. Digital Television rose 65% to 553 inquiries while Broadcast Programming issues increased 31% to 4,563 inquiries for this quarter. Cable and Satellite Services inquiries increased 8% to 4,494 this quarter. Cable TV & Satellite issues and Satellite Home Viewer Improvement Act Issues continued as the top categories and contributed 88% (combined) of the inquiries for this category.
Informal Complaints. Complaints in the categories reported show a 327% increase this quarter. Although most categories show a marginal increase, the major source of this spike was in the category for “Radio and Television Broadcasting” under Programming Indecency/Obscenity. The number of Radio and Television Broadcasting complaints increased this quarter to 151,008, with Programming Indecency/Obscenity representing over 98% of the complaints in this category. Wireless complaints rose 14% in the 1st quarter of 2007 to 5,242. Billing and Rates was the top Wireless category again this quarter. Wireline complaints also rose in the 1st quarter to 14,566 with Telephone Consumer Protection Act - Other Issues and Telephone Consumer Protection Act – Unsolicited Fax ranked as the top categories. Cable & Satellite Services related complaints decreased 39% with Programming issues as the top category.
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