Yahoo Inc. captured the top spot from rival Google Inc. for the first time in the University of Michigan's American Customer Satisfaction Index report on electronic-business Web sites. Yahoo's customer satisfaction score of 79 on the ACSI's 100-point scale rose almost 4% this year, while Google slipped 3.7% to 78, its second yearly decline in a row. IAC Search & Media property Ask.com*, with a score of 75, posted this year's biggest increase and Time Warner Inc.'s AOL.com the biggest decline, down more than 9% to 67. Microsoft Corp.'s MSN.com, with a 75 score, is up only one point this year.
In politics, every serious candidate for the White House has a health care plan. So too in business, where the two leading candidates for Web supremacy, Google and Microsoft, are working up their plans to improve the nation’s health care.
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