Conference Keynote Address: Stephen Abram, Vice President of Innovation SirsiDynix
+ Presentations from participants on "Libraries and Architecture":
* Vicki McDonald: "New Spaces, New Services, New Audiences"
* Professor Wang Shi Wei: "The Exhibit Service of the Library"
* Sharan Harvey: "Brisbane Square Library & Customer Centre: its altogether better!"
* Kathleen Imhoff: "Designing, Building and Architectural Redesign
Keynote address on Staying Relevant and Managing Change:
Joseph Janes, Associate Professor at the University of Washington Information School
TPresentations from Participants on Staying Relevant:
* Antonia Arahova: "E-Reference and E-Learning"
* Karen Rossi: "Information Architecture and Customer Service"
* Terry Lee: "The Changing Times II - Re-engineering the mode of delivery to enhance customer service"
Keynote Address on OCLC Perceptions of Libraries and Information Resources:
George Needham, OCLC Vice President, Member and Community Services
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