Customer Service
+ IF=CCC: Information Fluency is Now a Core Competency on Campus, Beth Bloom, Librarian/Associate Professor, Seton Hall University, South Orange, New Jersey
+ The Value of Storytelling in a Scientific-Technical Library, Sandy Bradley, Mary Ray, and Barbara Lupei, Naval Air Warfare Center Weapons Division, China Lake, California
+ Almost an eJournal: Using the Library Catalog for Local Hosting and Management of Electronic Periodicals, Corey Seeman, Director, Kresge Business Administration Library, The University of Michigan, Ann Arbor
+ The Lost Art of Interviewing: How to Hire Without Regret, Julie Schein, Vice President, and Belinda DeLisser, Senior Recruiter, The Cadence Group, Atlanta
Innovative Use of Technology
+ Library 2.0: RSS Feeds Dynamic Uses for Special Libraries, Lauree G. Hart, Web Systems Librarian, Wheaton Franciscan Healthcare, Brookfield, Wisconsin
+ Federated Search at the Intel Library: From Requirements to Implementation, Barclay Hill, Manager, Library Web and Systems Group, Intel Library, Corporate Technology Group
+ Enhancing Synchronous Online Library Instruction Services in Blackboard: Using the Horizon Wimba Live Classroom System, Peter Kirlew, Reference Librarian for the Sciences and Engineering, Virginia Commonwealth University Libraries, Richmond
+ Social Search Comes of Age, Deborah Richman, Senior Vice President, Marketing and Business Development, Collarity, San Francisco, California
Management Issues
+ Developing and Managing Embedded Library Services: A Synthesis of Best Practices, David Shumaker, School of Library and Information Science, Catholic University of America, Washington, D.C.
+ "Co-Sourcing" Secondary Research: Partnerships between Internal Researchers and External Information Brokers for Greater Business Value, Jennifer Jenkins Szedlak, IPG Research Alliance, Hewlett-Packard Company, Corvallis, Oregon
+ Preparing for a Leave of Absence in the Special Library: Who Will Mind the Shop While You are Gone? Holly Flynn, Head, Mathematics Library and International Center Library, Michigan State University, East Lansing, Michigan
+ Patents: Dusty Old Legal Documents or Novel Sources of Information? Ron Kaminecki, Director, Intellectual Property Content, Thomson Scientific, Chicago
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