ResourceBlog Article: List & Rankings: Full Text Document: 2007 Airline Quality Rankings

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Sunday, 1st April 2007

List & Rankings: Full Text Document: 2007 Airline Quality Rankings

List & Rankings: 2007 Airline Quality Rankings
From the PDF News Release:

Hawaiian Airlines has taken the top spot in the 17th annual national Airline Quality Ratings (AQR) study. This is the first year for Hawaiian Airlines to be included in the ratings. Jet Blue, which had been ranked first for the past three years, slipped to second. Following Hawaiian and Jet Blue in the top five of the AQR were AirTran, Frontier and Northwest. The AQR is a summary of month-by-month quality ratings for the largest domestic U.S. airlines operating during 2006. Co-researchers Brent Bowen, director and professor at the University of Nebraska at Omaha (UNO) Aviation Institute/School of Public Administration, and Dean Headley, associate professor of marketing at Wichita State University (WSU), used 15 elements important to consumers when judging the quality of airline service.

Direct to Full Text Report
64 pages; PDF

See Also: Past Reports

Source: University of Nebraska at Omaha (UNO) (via DocuTicker)

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