In 1997, the Office of Information Programs and Services (IPS) created the Advocacy and Oversight Branch (AO) in the Requester Liaison Division (RL) to handle all general FOIA and status inquiries and to manage FOIA requester's expectations and concerns.
+ The FRSC is designed to respond to inquiries from our internal and external customers about IPS's services and FOIA and Privacy Act requests; and to focus on customer service, helping all customers in a prompt and courteous manner.
+ The FRSC is responsible for handling responses to status inquiries made telephonically, electronically (via email) or by mail from: the general public, the congress, other Federal agencies or within the Department.
+ The FRSC maintains the Public and Electronic Reading Rooms that contain a wealth of information about the FOIA, the Department of State’s organization and records systems, and significant document collections released to the public.
+ The FRSC serves as the content managers of the FOIA website ensuring that the most accurate and current information is available and accessible.
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