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Sunday, 26th November 2006

New Research Publication: Revisiting Whittaker & Sidner’s “Email Overload” Ten Years Later

Revisiting Whittaker & Sidner’s “Email Overload” Ten Years Later
by Danyel Fisher; A.J. Brush; Eric Gleave; Marc A. Smith, Microsoft Research

From the abstract:

Ten years ago, Whittaker and Sidner [8] published research on email overload, coining a term that would drive a research area that continues today. We examine a sample of 600 mailboxes collected at a high-tech company to compare how users organize their email now to 1996. While inboxes are roughly the same size as in 1996, our population’s email archives have grown tenfold. We see little evidence of distinct strategies for handling email; most of our users fall into a middle ground. There remains a need for future innovations to help people manage growing archives of email and large inboxes.

Direct to Full Text Publication
4 pages; PDF.

Source: Microsoft Research

See Also: Full Text of 1996 Paper: Email Overload: Exploring Personal Information Management of Email
by Steve Whittaker and Candace Sidner
Source: ACM


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